Shipping policy

Shipping Regions

We currently ship orders within the United Arab Emirates. International shipping may be available in select regions and will be displayed at checkout if applicable.

Processing Time

All orders are processed within 1 business day. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates

We offer free delivery across the UAE.

For international orders (if applicable), shipping fees will be calculated at checkout based on your location and selected delivery method.

Delivery Timeframes

Estimated delivery times:

Delivery timelines may vary depending on your location, courier service, and external conditions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details. Please allow up to 24 hours for tracking information to become active.

Undeliverable Packages

If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange redelivery. Additional shipping fees may apply.

Damaged or Lost Packages

If your order is lost or arrives damaged, please contact us within 48 hours of delivery. We will investigate and provide a suitable solution, which may include a replacement or refund.

Customs and Duties (For International Orders)

International orders may be subject to import duties and taxes, which are the responsibility of the customer. These charges are not included in our prices or shipping fees.

Contact

For any questions or concerns regarding your shipment, please contact us at:

📧 Voilatheluxury@gmail.com