Refund policy

Thank you for shopping at Voila Lenses.
We are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we’re here to help.

Returns

• You may request a return within 7 days of receiving your order.

• To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

• Contact us at [your email/contact link] before returning any product. Unapproved returns will not be accepted.
  
  

Refunds

• Once we receive and inspect the returned item, we will notify you via email of the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within 7–10 business days.

• Shipping fees (if any) are non-refundable.

 

Non-Returnable Items

• Opened contact lenses or any product that has been tampered with or used cannot be returned for hygiene reasons.

• Items on sale or part of promotional offers are final sale and not eligible for returns or refunds.
  

Return Shipping

• Customers are responsible for return shipping costs unless the item was defective or incorrect due to our error.

Need Help?

If you have any questions about your return or refund, please contact us at:
Voilatheluxury@gmail.com